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Our voluntary commitment, “Our promise to our tenants”, has been in force since 1 July 2019. This limits rent rises under certain conditions.
You can now find more information on the voluntary hardship scheme and documents required to check income at https://www.deutsche-wohnen.com/en/about-us/press/backgrounds/our-promise-to-our-tenants/.
Let us know your concerns via the following contact channels.
Online via our customer portal: kundenportal.deutsche-wohnen.com
Via email kundenservice(at)deutsche-wohnen.com
By phone at +49 30 89786-0
Office hours: Monday to Thursday from 7.30 a.m. to 5.30 p.m. Friday from 7.30 a.m. to 4 p.m.
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