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Step 1

To register, click on “Not registered yet” in the login form. You will be taken to registration. Here, we’ll need a few details from you so we can assign you as a tenant. Enter your first name, surname, email address and rental contract number.

Tip: You can find your rental contract number on one of our letters to you, for example.

If you have a commercial rental contract with us, choose “Commercial” at the start and enter your company name below. Please write the name the way it appears in a letter from us.

Almost done: all you need to do is read the privacy information and review and accept the Terms of Use. To do this, simply click the links and tick the boxes. If you like, you can also give your consent to receive marketing communications from us. You will then receive exciting news and information beyond the customer portal.

Step 2

Once you have registered successfully, you will receive an email with a confirmation link. Click the link to continue your registration and set your own password.

Warning: The registration link is only valid for 24 hours. Once it has expired, you will need to restart the registration process. Keep an eye on your spam folder, too. Sometimes the email ends up there instead of your normal inbox.

You can now log into your own area of the customer portal with your email address and password and start using some of the functions. There’s just one thing left to do ...

Step 3

To enjoy all the benefits of the customer portal, you need to take one last step to protect your data. Once you have registered successfully, you will receive a one-time code in the post within a few working days. Log in, enter the code on the homepage, and you’re ready to use all the portal functions – just click on your rental contract number. Have fun exploring the portal!

Our customer portal – your one-stop shop for services

Here, you’ll find information and support for all aspects of your tenancy, such as permit enquiries, requests for rent certificates, adjustments to the utility bill advance payment and other functions.

Register now
Customer service for our tenants

Let us know your concerns via the following contact channels.

Via email kundenservice(at)

By phone at +49 30 89786-0

Office hours:
Monday to Thursday from 7.30 a.m. to 5.30 p.m.
Friday from 7.30 a.m. to 4 p.m.

More about costumer service

Service for rental inquiries

Are you interested in renting one of our properties?

Our renting properties
Your local contacts

Are you interested in renting one of our commercials spaces?

Our commercial rental-offers
Your contact to our commercial team

More contact options