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But above all, we’re here for you: we set out to deal with your issues and queries in a faster and more transparent way, with the usual high standard of quality – and make it as easy as possible for you. That’s why we’ve brought all our different services together into this one-stop shop, so you can consult one single point of contact for all your inquiries: our customer service. The advantage for you: more oversight and an easy way to access services.

How to reach us

Simply choose how you’d prefer to contact us: whether via classic modes of communication such as phone and email or saving time online via our customer portal. We take care of your concerns so you can enjoy life.

Email: kundenservice(at)deutsche-wohnen.com

Telephone: +49 (0)30 897 860
Office hours:
Monday to Thursday from 7.30 a.m. to 5.30 p.m.
Friday from 7.30 a.m. to 4 p.m.

All in just one click

The customer portal is a handy port of call to view contract details, change personal data, adjust advance utility bill payments or report repairs. Here, in just one click, you can view plenty of information, make changes and contact us directly – whenever and wherever you like.

Our customer portal – your one-stop shop for services

Registration made simple – in three easy steps
Customer service for our tenants

Let us know your concerns via the following contact channels.

Online via our customer portal: kundenportal.deutsche-wohnen.com

Via email kundenservice(at)deutsche-wohnen.com

By phone at +49 30 89786-0

Office hours:
Monday to Thursday from 7.30 a.m. to 5.30 p.m.
Friday from 7.30 a.m. to 4 p.m.

More about costumer service

Service for rental inquiries

Are you interested in renting one of our properties?

Our renting properties
Your local contacts

More contact options