Questions and answers
Good to know and easy to find: you don’t have to know everything – you just have to know where to find it. In that spirit, we’ve put together all the key information on living in Deutsche Wohnen properties here. Whether you want to know about pets, barbecues or certificates of no rent owed – we answer your questions.
Rent and deposit
All you need to know about direct debit mandates, tenant accounts, rental arrears, deposits, rent increases and rent certificates.
House rules
Are barbecues permitted, why have house rules at all and what are the arrangements for quiet hours? Find out more on this page.
Operating and heating costs
Everything you need to know about the utility bill statement: credit payouts, changing advance payments or how bills are calculated.
Permits
Find out whether structural changes are permitted and our guidelines on keeping pets and subletting here.
Modernisation activities
What are modernisation costs and what do maintenance and overhaul costs involve?
Complaints
What you can do if you have trouble with your neighbours, are unhappy with cleaning or the winter service hasn’t come.
Termination queries
How do you begin the termination process, what are the cut-off dates and notice periods, and what is a property handover report? Find out the answers to these questions here.
Other
Guest apartments, meter readings, selling properties from the portfolio, waste disposal and much more.