Rent and deposit
All you need to know about direct debit mandates, tenant accounts, rental arrears, deposits, rent increases and rent certificates.
Are barbecues permitted, why have house rules at all and what are the arrangements for quiet hours? Find out more on this page.
Operating and heating costs
Everything you need to know about the utility bill statement: credit payouts, changing advance payments or how bills are calculated.
Find out whether structural changes are permitted and our guidelines on keeping pets and subletting here.
What are modernisation costs and what do maintenance and overhaul costs involve?
What you can do if you have trouble with your neighbours, are unhappy with cleaning or the winter service hasn’t come.
How do you begin the termination process, what are the cut-off dates and notice periods, and what is a property handover report? Find out the answers to these questions here.
Guest apartments, meter readings, selling properties from the portfolio, waste disposal and much more.