This website uses its own cookies and cookies from third-party providers to analyse usage behaviour and measure reach. More information and deactivation options.

Rent and deposit

All you need to know about direct debit mandates, tenant accounts, rental arrears, deposits, rent increases and rent certificates.

Learn more >

House rules

Are barbecues permitted, why have house rules at all and what are the arrangements for quiet hours? Find out more on this page.

Learn more >

Operating and heating costs

Everything you need to know about the utility bill statement: credit payouts, changing advance payments or how bills are calculated.

Learn more >

Permits

Find out whether structural changes are permitted and our guidelines on keeping pets and subletting here.

Learn more >

Modernisation activities

What are modernisation costs and what do maintenance and overhaul costs involve?

Learn more >

Complaints

What you can do if you have trouble with your neighbours, are unhappy with cleaning or the winter service hasn’t come.

Learn more >

Termination queries

How do you begin the termination process, what are the cut-off dates and notice periods, and what is a property handover report? Find out the answers to these questions here.

Learn more >

Other

Guest apartments, meter readings, selling properties from the portfolio, waste disposal and much more.

Learn more >

Customer service for our tenants

Let us know your concerns via the following contact channels.

Online via our customer portal: kundenportal.deutsche-wohnen.com

Via email kundenservice(at)deutsche-wohnen.com

By phone at +49 30 89786-0

Office hours:
Monday to Thursday from 7.30 a.m. to 5.30 p.m.
Friday from 7.30 a.m. to 4 p.m.

More about costumer service

Service for rental inquiries

Are you interested in renting one of our properties?

Our renting properties
Your local contacts

More contact options