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The “DeuWo Digital” customer service in just a few easy steps

Registration help and information

Deal with issues conveniently wherever you are. Around the clock.

Whether at home or on the go – the digital customer service allows you to report repairs, view your tenancy details, download documents or contact us about many other different matters with ease. Speedy, secure and simple digital services.

The advantages at a glance

Sign up in three easy steps

Register with DeuWo Digital in a few easy steps.
Confirm your identity with an additional security component.
Activate all functions with the one-time code sent to you in the post.

Registration: our step-by-step guide

Would you like to sign up with DeuWo Digital? We’ll guide you through the registration process, step by step. The process is easier for users of the previous customer portal.
Go to registration guide

Secure access with two-factor authentication

[Translate to English:] Sicherer Zugang mit der Zwei-Faktor-Authentifizierung

Especially sensitive data, such as your personal tenant data, also requires special care. That’s why we protect your data with two-factor authentication straight away.

That means that in addition to your password, there is a second security request to confirm your identity.

You can choose between different methods: either request a confirmation code via SMS or authenticator app or confirm your login with a telephone call. This helps offer additional protection for digital services against unauthorised access.

DeuWo Digital: questions and answers

All aspects of your tenancy in one place: from viewing contracts and requesting certifications to reporting issues or damage.

In five tiles, you’ll find the following functions:

Make enquiries

Here, you can report damage, obtain a permit (e.g. for structural modifications, new keys, new tenants/sublets, pet permits) or lodge a complaint. You can clarify issues concerning your rental account (e.g. get a copy of your utility bill sent to you, have credit paid out or adjust your advance payment) and send us many more enquiries. Or simply get in touch with us with a query about a topic.

My enquiries

Have you reported a tenancy issue? Keep track of its current status here. Please note that your damage reports are not recorded here.

My rental contract

In this section, you’ll find details of your rental contract. You can check out your rent breakdown and account status and apply for changes to the SEPA direct debit mandate.

My documents

View and download documents supplied to you here. These may include utility bill statements or certificates.

FAQ

Here, you’ll find quick answers to frequently asked questions about DeuWo Digital.

You can also visit the “My user account” section, where you can change login details or manage notifications.

If you’d like to register for DeuWo Digital, you need a valid email address and a telephone or smartphone for authentication. Please also have your contract number to hand in order to complete registration. Following successful registration, you can send us your enquiry online.

Once you have registered, you will be sent a one-time code in the post, which you’ll need to activate all functions.

Register now or check out the registration guide.

You can access our digital customer service via your browser on any device.

The security of your data is our top priority. Accordingly, we want to make sure that no unauthorised third parties gain access to your user data and account functions. The verification process helps us achieve this.

Here’s how it works: once you’ve registered successfully, you can log into DeuWo Digital straight away and send us your repair requests and enquiries regarding all aspects of your home online.

However, in order to access sensitive account information or make adjustments to utility bill advance payments, another security step is required: one-time verification. Within a few working days of registration, we’ll send you a one-time code in the post, which you can enter after logging in on the home page. Once the code has been entered, your account is activated and you have unlimited access to all functions and information.

Once you’ve registered successfully, you’ll automatically receive a letter with the one-time code.

Please note that it may take a few days to arrive. If you still haven’t received a one-time code, you can request a new code when you log into DeuWo Digital on the home page via the link “Enter one-time code”.

Especially sensitive data, such as your personal tenant data, also requires special care. That’s why we protect your data with two-factor authentication straight away.

This means two different security components (i.e. two factors) are used to confirm your identity. This helps offer additional protection for digital services against unauthorised access. It sounds complicated at first, but it’s very secure and will soon become part of your everyday routine.

You can also choose between different methods, so the new security procedure suits your preferences. For the second factor, you can either request a verification code via SMS, perform authentication over a telephone call or use an authenticator app. Then enter the verification code from the second device (such as your smartphone) into the form – and you’re logged in. You are also free to change your second factor in your user account the next time you log in.

If you’ve forgotten your password, click on “Forgotten password” on the login form. Once you have entered a verification code that you are then sent by email, you can set a new password.

Have you forgotten which email address you used to log in? First of all, have another look for “Verification code for DeuWo Digital” in your inbox. Ideally, you should find an email with the old verification code for the email address that you registered with.

If you’re unable to find one, call our customer service on +49 (0)30 897 860 (Monday to Thursday, 7.30 a.m. to 5.30 p.m., and Friday from 7.30 a.m. to 4 p.m.) or send us an email at kundenservice@deutsche-wohnen.com.

Customer service for our tenants

Let us know your concerns via the following contact channels.

Via email kundenservice(at)deutsche-wohnen.com

By phone at +49 30 89786-0

Office hours:
Monday to Thursday from 7.30 a.m. to 5.30 p.m.
Friday from 7.30 a.m. to 4 p.m.

More about costumer service

Service for rental inquiries

Are you interested in renting one of our properties?

Our renting properties
Your local contacts

Are you interested in renting one of our commercials spaces?

Our commercial rental-offers
Your contact to our commercial team

More contact options