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During a crisis of this nature, keeping operations up and running is our highest priority. These include maintaining the orderly supply of electricity, water and heating to our portfolio and ensuring transport safety at our buildings and sites. We have taken appropriate measures to protect our tenants, employees and partners from the coronavirus and to slow its spread. We will also provide those affected with financial support.

Our activities at a glance

Many of our staff are working from home – such as customer service. You can still get in contact with our colleagues; however, Deutsche Wohnen’s locations are not open to visitors.

For any questions regarding the rental contract, please give us a call, send us an email at kundenservice(at)deutsche-wohnen.com or use our customer portal around the clock.

We really need to prioritise your requests at this time and ask you only to report truly urgent repairs for the time being. Of course, these include all matters involving heating, electricity, gas and water. We will continue to deal with these straight away. Unfortunately, reports of minor disruptions and defects will take lower priority until further notice.

If appointments have been made for things like installing a smoke alarm or taking a meter reading, it is, of course, not an issue if you are unable to let service providers into your home.

Our caretakers are still on the move in our neighbourhoods across Germany. However, there may be unavoidable restrictions to services such as cleaning or maintenance of green and outdoor spaces. We are in direct contact with our service providers in order to maintain the best possible service.

However, we must also ask for your support as we find ourselves in an exceptional situation. This requires a great deal of togetherness and consideration of one another. Please take care to ensure the cleanliness of the waste disposal areas and waste bins in the entrance area.

If your waste bins are not in the waste disposal area, they may still be in the street. Revised route plans for waste disposal teams may lead to changes in pick-up times that we cannot always immediately take into account.

Municipal waste disposal authorities, such as the BSR in Berlin, are announcing restrictions. This may lead to early waste collections or loading days being moved around, for example. We are hoping to compensate for these changes through the work of our caretakers.

We are closing playgrounds on our sites in line with German federal government recommendations.