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During a crisis of this nature, keeping operations up and running is our highest priority. These include maintaining the orderly supply of electricity, water and heating to our portfolio and ensuring transport safety at our buildings and sites. We have taken appropriate measures to protect our tenants, employees and partners from the coronavirus and to slow its spread. We will also provide those affected with financial support.

Our activities at a glance

We want to do our bit to ease the financial consequences of the coronavirus pandemic for our customers, service providers and partners. Deutsche Wohnen is setting up a coronavirus support fund worth around EUR 30 million.

The fund is intended to complement the assistance being currently discussed or already agreed by the federal government and states and to help ease the financial burden on customers and partners. The specific arrangements for the support measures, such as their purpose, conditions for access and necessary internal processes, are currently being drawn up.

To finance the support fund, our Management Board and Supervisory Board have decided to recommend a dividend reduced to 90 cents per share to the Annual General Meeting.

Many of our staff are working from home – such as customer service. You can still get in contact with our colleagues; however, Deutsche Wohnen’s locations are not open to visitors.

For any questions regarding the rental contract, please give us a call, send us an email at kundenservice(at)deutsche-wohnen.com or use our customer portal around the clock.

We really need to prioritise your requests at this time and ask you only to report truly urgent repairs for the time being. Of course, these include all matters involving heating, electricity, gas and water. We will continue to deal with these straight away. Unfortunately, reports of minor disruptions and defects will take lower priority until further notice.

If appointments have been made for things like installing a smoke alarm or taking a meter reading, it is, of course, not an issue if you are unable to let service providers into your home.

Our caretakers are still on the move in our neighbourhoods across Germany. However, there may be unavoidable restrictions to services such as cleaning or maintenance of green and outdoor spaces. We are in direct contact with our service providers in order to maintain the best possible service.

However, we must also ask for your support as we find ourselves in an exceptional situation. This requires a great deal of togetherness and consideration of one another. Please take care to ensure the cleanliness of the waste disposal areas and waste bins in the entrance area.

If your waste bins are not in the waste disposal area, they may still be in the street. Revised route plans for waste disposal teams may lead to changes in pick-up times that we cannot always immediately take into account.

Municipal waste disposal authorities, such as the BSR in Berlin, are announcing restrictions. This may lead to early waste collections or loading days being moved around, for example. We are hoping to compensate for these changes through the work of our caretakers.

If you are a tenant and find yourself in financial difficulties due to the current situation, please do not hesitate to contact so we can work together to find a solution. In such situations, we will work to find tailored solutions.

We are closing playgrounds on our sites in line with German federal government recommendations.

 

Amid the coronavirus crisis, it’s more important than ever for society to pull together. We therefore ask you to support any of your neighbours who may be in quarantine or belong to an at-risk group. If possible, offer the people around you your help, such as doing their shopping or walking their dog.

Please note that the federal and state governments have announced a ban on social contact. Please stick to these rules on Deutsche Wohnen property and help ensure that the virus does not spread further.

 

Last updated: 25 March 2020