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Only 5 steps to your new home

1. Your search for a new home

Found the right apartment? Send us an enquiry via the online contact form.

Once you’ve sent us the form, you’ll receive an email asking you to confirm your email address for your security. Sometimes this email can end up in your spam folder. Please note that we cannot process your enquiry if you haven’t confirmed your email address.

2. Our offer

You’ll receive an invitation to a viewing with more information from us by email.

3. Your application

After your viewing, you’ll receive an email from us asking you to let us know whether you are still interested in renting the property. If so, we will forward you to our online application, where you can complete your details and upload required documents.

To review your application in full, we need the following documents, which you should ideally have ready in digital form as a PDF or JPEG file.

4. The rental contract

Once we’ve chosen a new tenant, a rental contract is drawn up. Please note that we choose from a large number of prospective tenants and can’t consider everyone. However, you have the possibility to regularly check our website for current apartment offers.

5. The handover

The handover of the apartment to you will be done by an employee of Deutsche Wohnen.

Customer service for our tenants

Let us know your concerns via the following contact channels.

Via email kundenservice(at)

By phone at +49 30 89786-0

Office hours:
Monday to Thursday from 7.30 a.m. to 5.30 p.m.
Friday from 7.30 a.m. to 4 p.m.

More about costumer service

Service for rental inquiries

Are you interested in renting one of our properties?

Our renting properties
Your local contacts

Are you interested in renting one of our commercials spaces?

Our commercial rental-offers
Your contact to our commercial team

More contact options