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Code of Conduct

Deutsche Wohnen has drawn up a Code of Conduct to implement the values, principles and rules of responsible corporate governance in day-to-day business and supplement legal provisions. It applies to all employees of Deutsche Wohnen Group. The Code of Conduct is reviewed regularly and is continuously developed.

Download Code of Conduct ​​​​​​​​​​​​​​(PDF)

Code of Conduct for Business Partner

The Code of Conduct for Business Partners of Deutsche Wohnen SE and its affiliates (“Deutsche Wohnen”) is based on the Code of Conduct for our employees. The goal of Deutsche Wohnen is to gain and retain the trust of our customers, employees and business partners through social and responsible action. Our business dealings are characterized by honesty, integrity and openness. Our collaboration with business partners is based on partnership and characterized by mutual respect. The Code of Conduct sets out requirements for our business partners relating to compliance with laws and ethical standards as well as integrity. We respect human rights. We are convinced that it is our social responsibility to base our business relationships on human rights and internationally recognized labour and environmental standards. The principles and minimum requirements described in our Code of Conduct are therefore build on the applicable conventions of the International Labour Organization and United Nations Guiding Principles on Business and Human Rights.

Deutsche Wohnen expects its business partners to comply with the principles and rules set out in this Code of Conduct and to ensure that their own business partners, subcontractors or service providers do the same.

Download Code of Conduct for Business Partners (PDF)

Mission Statement on Respecting Human Rights

Deutsche Wohnen commits to respecting human rights. We are actively committed to conducting ourselves responsibly and ensuring fair working conditions in our organisation and wish to prevent any human rights violations from occurring as a result of our conduct or the activities of our business partners.

Download Mission Statement (PDF)

Whistleblower System

The Management Board encourages employees as well as customers and business partners to report compliance violations. In terms of an open corporate culture, we encourage you to use our various contact options for submitting reports. Further information on the reporting channels and the responsible contact persons can be found here.

Customer service for our tenants

Let us know your concerns via the following contact channels.

Digitally via the
DeuWo Digital App

or via our contact form

By phone at +49 30 89786-0
Monday to Thursday from 8.00 a.m. to 6.00 p.m.
Friday from 8.00 a.m. to 3.00 p.m.

B&O repair hotline +49 30 89786-901
The repair department for emergencies can be reached 24 hours a day.

More about costumer service

Service for rental inquiries