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Code of Conduct

Deutsche Wohnen has drawn up a Code of Conduct to implement the values, principles and rules of responsible corporate governance in day-to-day business and supplement legal provisions. It applies to all employees of Deutsche Wohnen Group. The Code of Conduct is reviewed regularly and is continuously developed.

Download Code of Conduct (PDF)

Code of Conduct for Business Partner

The Code of Conduct for Business Partners of Deutsche Wohnen SE and its affiliates (“Deutsche Wohnen”) is based on the Code of Conduct for our employees. The goal of Deutsche Wohnen is to gain and retain the trust of our customers, employees and business partners through social and responsible action. Our business dealings are characterized by honesty, integrity and openness. Our collaboration with business partners is based on partnership and characterized by mutual respect. The Code of Conduct sets out requirements for our business partners relating to compliance with laws and ethical standards as well as integrity. We respect human rights. We are convinced that it is our social responsibility to base our business relationships on human rights and internationally recognized labour and environmental standards. The principles and minimum requirements described in our Code of Conduct are therefore build on the applicable conventions of the International Labour Organization and United Nations Guiding Principles on Business and Human Rights.

Deutsche Wohnen expects its business partners to comply with the principles and rules set out in this Code of Conduct and to ensure that their own business partners, subcontractors or service providers do the same.

Download Code of Conduct for Business Partners (PDF)

Whistleblower System

The Management Board encourages employees as well as customers and business partners to report compliance violations. In terms of an open corporate culture, we encourage you to trust contact persons in the company such as your supervisor or the Compliance Officer, or the Ombudsperson (external lawyer) of Deutsche Wohnen. You will find the contact information of the Ombudsperson (external lawyer) here.

Download Whistleblower System (PDF)

Customer service for our tenants

Let us know your concerns via the following contact channels.

Online via our customer portal: kundenportal.deutsche-wohnen.com

Via email kundenservice(at)deutsche-wohnen.com

By phone at +49 30 89786-0

Office hours:
Monday to Thursday from 7.30 a.m. to 5.30 p.m.
Friday from 7.30 a.m. to 4 p.m.

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