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However, investments in holdings and new construction made as a result of these challenges should not be at the expense of tenants and must be socially responsible. This is why we take into account the individual income and circumstances of each indivdual: we want to relieve our tenants of any anxiety that they might lose their flat due to renovation measures or future increases in rent.

In July 2019 we have set down our mindset and a range of measures in our declaration ‘Our promise to our tenants’. With this voluntary commitment we are going well beyond the legal requirements and making a very concrete contribution to moderate rent development. At the same time we are maintaining the investment capacities that are so urgenty required.

The full document, along with more information on the details of our promise to our tenants, is available for download below.

Customer service for our tenants

Let us know your concerns via the following contact channels.

Via email kundenservice(at)

By phone at +49 30 89786-0

Office hours:
Monday to Thursday from 7.30 a.m. to 5.30 p.m.
Friday from 7.30 a.m. to 4 p.m.

More about costumer service

Service for rental inquiries

Are you interested in renting one of our properties?

Our renting properties
Your local contacts

Are you interested in renting one of our commercials spaces?

Our commercial rental-offers
Your contact to our commercial team

More contact options