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How to contact our customer service

Simply choose how you’d prefer to contact us: via our DeuWo Digital App or using classic telephone and email. We will gladly take care of your enquiries.

Here for you around the clock – DeuWo Digital App

With the new DeuWo Digital App, you as our Berlin tenants have everything important at a glance. The app sets a new milestone in Deutsche Wohnen's service orientation - through more transparency, simple self-services and new communication options. This gives you everything you need to know about your tenancy on your smartphone. Further information on the DeuWo Digital App can be found here.

Simply download it now from the App Store or Google Play!

Additional contact options

Telephone: +49 (0)30 897 860
Monday to Thursday from 8.00 a.m. to 6.00 p.m.
Friday from 8.00 a.m. to 3.00 p.m.

Email: kundenservice(at)deutsche-wohnen.com

B&O repair hotline: +49 30 89786-901*
*The repair department for emergencies can be reached 24 hours a day on the above number.

FAQ

You’ll find answers to frequently asked questions here.

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Customer service for our tenants

Let us know your concerns via the following contact channels.

Digitally via the
DeuWo Digital App

Via email kundenservice(at)deutsche-wohnen.com

By phone at +49 30 89786-0
Monday to Thursday from 8.00 a.m. to 6.00 p.m.
Friday from 8.00 a.m. to 3.00 p.m.

B&O repair hotline +49 30 89786-901
The repair department for emergencies can be reached 24 hours a day.

More about costumer service

Service for rental inquiries