Contacting us is easy:
Queries about your tenancy
Are you already a Deutsche Wohnen tenant and would like to let us know your concerns? Our customer portal is available 24 hours a day. It’s easy to send us any queries you have about your tenancy online, such as permit inquiries, tenancy certificate requests and questions regarding services.
You can also speak to us personally about changing your personal details or to request documents. Our Service Centre is available on
Telephone: +49 (0)30 897 860
Monday to Thursday from 7.30 a.m. to 5.30 p.m.
Friday from 7.30 a.m. to 4 p.m.